Job Title: Assistant Manager
Service Line: Client Services - Administration
Location: Luxembourg
About Palmer
Palmer is built to set the standard for private capital administration.
We were designed from the ground up for complex private capital structures, without the constraints of legacy systems or processes. Our approach combines experienced professionals, a purpose-built operating model and carefully applied technology to deliver consistent, high-quality outcomes for our clients.
Our focus is simple: clarity, precision and service that works the way it should. We build long-term relationships by being responsive, thoughtful and reliable in how we deliver.
As we continue to grow, we are investing in our platform, our people and the way we operate, creating an environment where individuals can take ownership and contribute to a business that is designed to do things better.
Opportunity at Palmer
Joining Palmer means becoming part of a dynamic and growing team of professionals who are redefining fund services.
As an Assistant Manager you will be part of the Client Accounting team and will be responsible for overseeing relevant client accounting operational processes ensuring the highest standards of delivery.
We offer:
A collaborative and inclusive work environment
Exposure to international fund structures and multiple international jurisdictions
Opportunity to join a growing team offering excellent growth and career development prospects
Access to modern technology and systems to support efficient and high-quality service delivery
Role and responsibilities (include but are not limited to):
Client Relationship Management
Serve as the point of contact for clients, building and maintaining strong relationships based on trust, transparency, and professionalism
Understand client needs, objectives, and expectations, providing tailored solutions and strategic advice to support their fund services requirements
Proactively identify opportunities to enhance client satisfaction, expand service offerings, and grow client portfolios through cross-selling and upselling initiatives
Service Delivery Excellence
Support the Associate Director in all aspects of client services operations, including fund administration, regulatory reporting, and corporate governance services, ensuring the timely and accurate delivery of services in accordance with client agreements and regulatory requirements
Manage the setup and oversight of administrative tasks, along with the AML/KYC process
Collaborate with internal stakeholders, including operations, compliance, and technology teams, to address client needs and resolve service issues promptly and effectively
Team Management
At scale, lead and mentor a team of client services professionals, fostering a culture of accountability, collaboration, and continuous improvement
Support the team in all aspects of client services operation, provide guidance, training, and performance feedback to team members, empowering them to excel in their roles and deliver exceptional service to clients
Promote professional development and career growth opportunities for team members, recognising and rewarding their contributions to the organisation's success
Regulatory Compliance
Stay informed about changes in Luxembourg regulatory requirements impacting fund administration and corporate services. Ensure the company's compliance with all applicable regulations, particularly those related to client operations
Risk Management
Identify and assess risks associated with client operations and escalate any risks identified
Suggest/recommend strategies to mitigate risks and establish effective internal controls
Maintain oversight of outstanding tasks and periodic risk ratings/reviews for client entities
Client Onboarding and Transactions
Manage the client onboarding process, ensuring compliance with regulatory requirements and internal policies and procedures
Conduct thorough due diligence on new clients and counterparties, assessing their suitability and risk profile, and implementing appropriate risk mitigation measures
Coordinate with legal, compliance, and operations teams to facilitate the timely and efficient onboarding of new clients while maintaining adherence to regulatory standards
Client Communication and Reporting
Establish clear communication channels with clients, providing regular updates on service delivery, regulatory changes, and industry trends
Prepare and distribute client reports, statements, and other communications in a timely and accurate manner, addressing client inquiries and requests promptly
Reporting and Analysis
Monitor and analyse key performance indicators (KPIs) related to operational activities
Provide regular reports to the Director on performance and strategic initiatives
Technology Integration
Collaborate with the technology team to integrate and optimise systems supporting client accounting and operational processes. Leverage technology to enhance service delivery and client satisfaction
Teamwork & Professional Standards
Work closely with Palmer’s senior management, as well as cross-functional teams, to ensure smooth operations
Uphold a collaborative, professional, and client-focused team culture
Support knowledge sharing, mentoring of junior team members, and continuous improvement initiatives
Qualifications/Experience:
Bachelor or Master’s degree in either Law, Business, Economics, Finance or related field
4-6 years of experience in Fund Administration, Asset Servicing or similar in Luxembourg
Experience with administrative, company secretarial, transfer agency, cash management and corporate governance tasks
Good understanding of Luxembourg corporate law and the relevant alternative investment fund regulations
Skills & Competencies:
Excellent communication and interpersonal skills
High attention to detail and accuracy
Strong organizational and time management skills
Ability to work collaboratively in a team environment, build strong working relationships, share knowledge and contribute to a cooperative and high-performing team environment
A growth mindset, especially around data management, AI tools, automation and basic
Proficiency in Microsoft Office tools and willingness to learn systems
Programming concepts, with curiosity to learn and apply new technologies in your daily work
Project management experience would be advantageous
Languages:
Full fluency in English (spoken and written), French and/or German is considered an asset