Job Title: IT Support Manager

Service Line: Technology

Location: Madrid or London or Jersey

About Palmer

Palmer is built to set the standard for private capital administration.

We were designed from the ground up for complex private capital structures, without the constraints of legacy systems or processes. Our approach combines experienced professionals, a purpose-built operating model and carefully applied technology to deliver consistent, high-quality outcomes for our clients.

Our focus is simple: clarity, precision and service that works the way it should. We build long-term relationships by being responsive, thoughtful and reliable in how we deliver.

As we continue to grow, we are investing in our platform, our people and the way we operate, creating an environment where individuals can take ownership and contribute to a business that is designed to do things better.

Opportunity at Palmer

Joining Palmer means becoming part of a dynamic and growing team of professionals who are redefining fund services.

As IT Support Lead, you will own Palmer's day-to-day ICT operations and its ICT control environment. You will run our Microsoft 365 platform, hardware estate and helpdesk, and lead our annual IT assurance programme. You will oversee our outsourced ICT service providers and manage ICT incidents and changes in line with Palmer's regulatory obligations, including the EBA guidelines and DORA.

We offer:

  • A collaborative and inclusive work environment

  • Exposure to international fund structures and multiple international jurisdictions

  • Opportunity to join a growing team offering excellent growth and career development prospects

  • Access to modern technology and systems to support efficient and high-quality service delivery

Role and responsibilities (include but are not limited to):

Microsoft 365 Platform

  • Oversee Palmer's Microsoft 365 implementation, including identity management, endpoint management, security and audit

  • Manage user and device identities and access through Entra ID

  • Manage devices and applications through Intune

  • Maintain security configuration through Defender and data governance through Purview

  • Maintain audit logging and review audit records

Annual Assurance Programme

  • Own and deliver Palmer's annual Technology Assurance Programme

  • Coordinate ICT controls and evidence for ISAE 3402

  • Maintain NCSC Cyber Essentials certifications

  • Plan penetration testing and track findings to closure

  • Run internal security reviews

  • Plan and run disaster recovery testing

  • Deliver security awareness training to all staff

Hardware Estate

  • Manage Palmer's hardware estate, including endpoint devices and network equipment

  • Maintain an accurate asset register across the device lifecycle

Helpdesk Support

  • Provide helpdesk support to all Palmer users

  • Manage support tickets from logging to resolution

  • Track service levels and recurring issues

Outsourced ICT Service Providers

  • Coordinate and oversee Palmer's outsourced ICT service providers

  • Monitor provider performance against agreed service levels

  • Run regular governance reviews with each provider

Incident Management

  • Manage ICT incidents in line with Palmer's regulatory requirements, including the EBA guidelines and DORA

  • Classify incidents, coordinate the response and record root causes

  • Support regulatory incident reporting where required

Qualifications/Experience:

  • 5+ years of experience managing Microsoft 365 cloud deployments

  • Expert in Intune, Entra ID, Defender and Purview administration in Financial Services

  • 3+ years of user support experience, including resolving support tickets

  • Microsoft qualifications covering the functionality above

  • Knowledge of Windows hardware

  • Good understanding of Microsoft licensing

  • Knowledge of Fortinet network equipment is advantageous

  • Experience using AI developer tools such as Cursor or Claude Code is advantageous

  • Proficiency in creating automated scripts with PowerShell and an understanding of the Microsoft Graph API is advantageous

Skills & Competencies:

  • Strong organisational skills, with the ability to manage several priorities at once

  • Clear and professional communication with technical and non-technical colleagues

  • High attention to detail and a disciplined approach to controls and documentation

  • Confidence in managing external providers and holding them to agreed standards

  • Ability to work collaboratively in a team environment and build strong working relationships

Languages:

  • Full fluency in English (spoken and written); Spanish or French are considered an asset

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Interested in joining Palmer?

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